Purchase of Products
By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.
These terms and conditions and your use of our website are governed by Australian law. This website and our terms and conditions have been designed for use within Australia and under Australian law. Whilst we are happy to consider requests for products and enquiries from outside Australia, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Australia complies with any applicable non-Australian laws or regulations.
Orders from outside Australia may be liable to local import duty and other taxes. Tootzy Flootz has no control over this, and are not liable for any such charges. Prices and availability of goods are subject to change without notice.
Payments Online / Offline
Simply email email@example.com to let us know what you want, and your method of payment. We will contact you within 24 hours with order confirmation and payment details.
Out of Stock Items / Back-Orders
From time to time, things will be out of stock. Should this happen, we will be in contact ASAP and notify you of this. You will be given the opportunity to cancel your order, choose an alternate product, or we can back-order your item. In the event that more than one item is ordered, the items in-stock will be dispatched to you, and the back-ordered item shipped once we have received it, at our own expense. Please note: we will not back-order on sale, discounted, or discontinued items.
At Tootzy Flootz we appreciate that although the standard of our product is exceptional, from time to time a customer may purchase an item that is not the right size, colour, or they just may not like it. If that is the case we encourage you to contact us via email, phone or fax to arrange an exchange. Your satisfaction is important to us.
Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is unused, unworn, with all packaging and labels intact. An additional delivery fee for this service will be charged. Please note: Sale items are not exchangeable, and all sales are final.
At Tootzy Flootz every dispatched item is checked and packaged with care. However we are unable to take responsibility for loss or damage of goods in transit (Insurance is available through Australia Post). Should an item be faulty, we urge the purchaser to contact us via phone, email or fax to discuss. Faulty items must be returned within 7 days of receipt, with labels and packaging intact. Tootzy Flootz will give a full refund for faulty items, on approval of fault. Shipping costs will not be included in refund.
Specifications, Colours, Weights and Sizes
We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. A name given to a product is not necessarily representative of the colour. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value.
Our right to Cancel and refund
In the event of non delivery of any item's we reserve the right to refund the product paid for back the customer. We reserve the right to reject your purchase and will refund any monies paid in doing so.
In the event a product is listed at an incorrect price or with incorrect information, we may refuse or cancel any orders placed for that product, whether or not the order has been confirmed and your credit card charged. This clause is for clarification only and is not in limitation of our general rights to refuse to accept orders.
These Terms and Conditions do not affect any of your statutory rights.